Crisis Communications
Helping organisations prepare for and respond to reputational risks.
Reputations take years to build and moments to lose. You can’t always predict where or when a crisis will threaten your reputation — whether through an accident, operational failure, labour dispute, supply chain disruption, severe weather, leadership change or commercial challenge — but you can prepare for it.
What We Do —
Plane Talking helps organisations identify vulnerabilities, prepare for potential crises and respond effectively when they occur. We conduct audits, develop tailored response manuals and provide training to strengthen internal readiness. When a crisis occurs, we offer 24/7 support — acting as your crisis communications lead or filling any role required to ensure a coordinated response.
Why It Matters —
Anticipating, planning and responding effectively to crises helps organisations demonstrate accountability, preserve credibility and maintain trust when it’s most needed. A prepared organisation is better equipped to act quickly, make sound decisions and communicate clearly under pressure. Effective crisis communication safeguards your reputation, helps reduce operational and financial impact, and helps restore confidence among stakeholders.
Who This Helps —
This service is essential for any organisation operating in high-profile, complex or sensitive sectors — particularly those exposed to operational risk, public scrutiny or community impact. It’s suitable for public, private and civil institutions, as well as any organisation that wants to ensure it is prepared to respond responsibly and effectively when the unexpected occurs.
CASE STUDIES
Support during the South African Flight 8911 incident, alongside training and preparation to strengthen the airline’s response readiness.
Delivered crisis communications training and familiarisation workshops for Star Alliance member airlines worldwide.
Involved in the overhaul of their group-wide crisis communications plan and provided support to customers during incidents and accidents.
Get in touch with our team
Is your organisation ready to handle a crisis? Contact us today to discuss how we can help you manage even the most demanding situations